Privacy Policy

1. Introduction

Polaris Shift ("we," "us," or "our") is committed to protecting the privacy of individuals who interact with our services and website. This Privacy Policy describes how we collect, use, store, and share personal data, and the rights you have in relation to that data.

This policy applies to all personal information collected through our website, contact forms, email communications, and consulting engagements. We operate in accordance with Thailand's Personal Data Protection Act (PDPA) B.E. 2562 (2019).

For any questions about this policy, you may contact us at [email protected] or at 42 Wireless Road, Lumpini, Pathum Wan, Bangkok 10330.

2. Data We Collect

We collect personal data that you provide to us directly, as well as certain data gathered through your use of our website. The types of data we may collect include: your name, email address, phone number, company name, job title, and any message content you submit through our contact form.

When you visit our website, we may collect technical data such as your IP address, browser type, device information, pages visited, and time spent on each page. This data is collected through cookies and similar technologies, as described in our Cookie Policy.

During consulting engagements, we may also receive business-related data from clients as needed to perform our services. The handling of such data is governed by the terms of each engagement agreement.

3. How We Use Your Data

We use personal data for the following purposes: responding to inquiries submitted through our contact form, communicating about our consulting services, delivering and improving our services, analyzing website traffic and usage patterns to improve user experience, and complying with legal obligations.

The legal basis for processing your data includes: your consent (when you submit a contact form), performance of a contract or pre-contractual steps, our legitimate interest in improving our services and communicating with potential clients, and compliance with legal obligations under Thai law.

We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling.

4. Data Sharing

We may share your data with trusted third-party service providers who assist us in operating our website and conducting business. These include web hosting providers, analytics services (such as Google Analytics), and email communication platforms.

All third-party providers are required to handle your data in accordance with this policy and applicable data protection laws. We do not share personal data with unrelated third parties for their own marketing purposes.

5. Data Protection Measures

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), restricted access to personal data within our organization, regular security reviews, and secure data storage practices.

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected individuals and the relevant Thai authorities without undue delay.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy. Contact form submissions are retained for up to twenty-four months. Client engagement data is retained for the duration of the engagement plus five years for legal and compliance purposes. Website analytics data is retained in aggregated form. You may request earlier deletion, subject to our legal obligations.

7. Cookies

Our website uses cookies to improve functionality and understand usage patterns. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

8. Your Rights

Under the PDPA and applicable law, you have the following rights regarding your personal data: the right to access your personal data held by us, the right to request correction of inaccurate data, the right to request deletion of your data (subject to legal exceptions), the right to object to certain types of processing, the right to data portability in certain circumstances, the right to withdraw consent at any time (without affecting the lawfulness of prior processing), and the right to lodge a complaint with the Thai Personal Data Protection Committee.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty days.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

10. Children's Privacy

Our services are not directed at individuals under the age of eighteen. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under eighteen, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

Polaris Shift
42 Wireless Road, Lumpini, Pathum Wan, Bangkok 10330
Email: [email protected]
Phone: +66 2 651 8247